Refund policy

Return & Refund Policy

At Olteria, customer satisfaction is our priority. This website is operated by Kaustubh Sontle under the brand name "Olveria". If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.

Be returned with all original packaging, tags, and accessories.

Not be damaged due to misuse, improper handling, or normal wear and tear.

Items that are used, damaged by the customer, or returned without their original packaging may not be eligible for a return, refund, or exchange.

Non-Returnable Items

The following items cannot be returned unless they are received damaged, defective, or incorrect:

Gift cards (if applicable)

Customized or personalized products

Clearance or final sale items

Products specifically marked as non-returnable on the product page

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by providing:

Your Order ID

Clear photos or videos of the product and packaging

After verification, we will arrange a replacement or process a refund at no additional cost.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed within 5–7 business days after approval.

The refund will be credited to the original payment method used while placing the order (such as UPI, debit card, credit card, net banking, or the original payment source).

Depending on your bank or payment service provider, it may take additional time for the refunded amount to reflect in your account.

Exchanges

We only replace products if they are defective, damaged, or if an incorrect item has been delivered.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Olteria will bear the return shipping cost.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Eligible requests after dispatch will be handled in accordance with this Return & Refund Policy.

If you have any questions regarding returns or refunds, please contact us:

Website Operator: Kaustubh Sontle
Brand Name: Olteria
Email: supportolteria@gmail.com
Delivery Area: Pan India