Shipping policy

Shipping Policy

At Olteria, we are committed to delivering your orders safely and efficiently across India. This website is operated by Kaustubh Sontle under the brand name "Olteria".

Shipping Coverage

We currently deliver Pan India.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

During peak seasons, sales, or promotional events, processing times may be slightly longer.

Delivery Time

Standard delivery typically takes 5–7 business days from the date of dispatch.

Delivery to remote, rural, or hard-to-reach locations may take 7–10 business days.

Delivery timelines may also be affected by weather conditions, natural disasters, festivals, public holidays, courier delays, or other unforeseen circumstances.

While we make every effort to deliver your order within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. If free shipping is available, it will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS (where applicable), allowing you to monitor your shipment.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. Olteria is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery period, please contact our customer support team. We will work with our courier partners to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, defective, or appears to have been tampered with, please contact us within 48 hours of delivery with:

Your Order ID

Clear photos of the product and packaging

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

For any shipping-related questions or concerns, please contact us:

Website Operator: Kaustubh Sontle
Brand Name: Olteria
Email: supportolteria@gmail.com
Delivery Area: Pan India